Gulf Air opens call centre in Bahrain

[abdulla]

Just one of the advantages of the takeover

Originally Posted by Gulf Daily News

Gulf Air yesterday began the relocation of some of its World Wide Call Centre (WWCC) operations from Oman to Bahrain with the inauguration of a new facility.Gulf Air chairman Mahmood Al Kooheji inaugurated the centre by inducting the first batch of 12 Bahraini call centre agents into service after training, in a ceremony held at its Muharraq headquarters. "As the flag carrier of Bahrain this is a very positive development for the country and Gulf Air," said Mr Kooheji, who handed over the course completion certificates to the agents.
"I am very pleased to see young Bahrainis given career opportunities with Gulf Air's call centre; they are the voice of Gulf Air.
"As one of the biggest local employers, Gulf Air would like to encourage more such competitive local talents to contribute to the progress of this nation."
Before taking up their jobs, the candidates were given an intensive training programme on Gulf Air's SABRE reservation system and procedures, telephone and booking techniques, efficient handling of customers and other travel-related enquiries.
"The inauguration of the call centre in Bahrain is a significant development as part of our business philosophy and objectives," said Gulf Air acting president and chief executive Bjorn Naf.
"Operating from our headquarters, we will now be able to manage customer enquiries better and provide our customers the service they truly deserve."
The call centre will function from 1pm to 9pm Sunday to Thursday.
Calls made before and after this duration and on Fridays and Saturdays will continue to be served by the centre in Muscat.
"Gulf Air is keen on providing the best possible service to its customers whether it is on the ground or in the air," said the airline's executive vice president of marketing and sales Lee Shave.
"We received over 150 applications from within Gulf Air and outside in response to an announcement out of which 12 best candidates were selected using rigorous recruitment procedures.
"Another 30 candidates have been recruited, who will be joining duty after the current training."

source: Gulf Daily News

[MDaemon]

that was pretty good!


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